Enterprise Web Application - Cross-Team Workflow - Compliance Tracking
VerifyHub
A shared portal so three teams stop chasing the same lead separately
A cross-team compliance portal for tracking leads, monitoring verification progress and managing complaints with clear accountability across multiple operating teams.
Services
- Enterprise Web Application
- Workflow Management
- Access Control
- Client
- VerifyHub
- Year
- 2025
- Outcome area
- Automate & Scale
- Delivered by
- AMFLX in-house team
What we delivered
- Cross-team lead tracking
- Verification progress monitoring
- Complaint management workflow
- Role-based access control
- Shared visibility dashboards
Multiple teams, one process, no shared view of it.
Several operating teams were each tracking their own leads and verification progress independently, which meant no one had a shared view of where a lead actually stood or who was accountable for it.
Complaints in particular needed clear ownership — without a shared system, they were prone to being picked up by whichever team saw them first rather than the right one.
One portal, with permissions that reflect real team boundaries.
We built a single portal that every team works from, with role-based access control defining what each team can see and act on, so shared visibility doesn't come at the cost of clear ownership.
Verification progress and complaints were modelled as trackable workflows with defined states, rather than status updates communicated ad hoc between teams.
Shared visibility, clear ownership
One portal for every team, with permissions that keep accountability clear.
Verification as a workflow
Progress tracked through defined states rather than manual updates.
Complaints routed, not lost
Clear ownership rules so a complaint always has an accountable team.
A portal built around teams, not just tickets.
We built the portal in React with a Django REST Framework backend, giving every team a shared view of leads and verification progress with role-based access control governing what each can act on.
Complaint management is built into the same system, with clear workflow states and ownership so nothing sits unassigned between teams.
- Built on React and Django REST Framework
- Cross-team lead and verification tracking
- Role-based access control across teams
- Structured complaint management workflow
One process, visible to everyone accountable for it.
Teams now track leads, verification progress and complaints through one shared portal instead of parallel, disconnected records.
Because access control reflects real team boundaries, shared visibility hasn't come at the cost of clear ownership.
- Cross-team compliance portal delivered and adopted
- Verification progress tracked through defined workflow states
- Complaint management with clear ownership rules
- Role-based access control across every operating team
Let's make some noise.
Tell us what you're building. We'll figure out where to take it.
We reply to every brief within three working days